SHIPPING POLICY

Effective Date: 9 August 2026

This Shipping Policy (“Policy”) sets out the terms and conditions governing the shipping and delivery of products purchased from Valphah (“Valphah”, “Company”, “we”, “us”, or “our”).

This Policy is intended to provide customers with clear information regarding shipping charges, estimated delivery timelines, packaging, tracking, customs duties, and responsibilities associated with domestic and international orders.

Valphah is committed to ensuring that orders are securely packaged and dispatched through reliable shipping services while providing customers with reasonable visibility of their shipments.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

For the purposes of this Policy, unless the context otherwise requires:

• “Customer” shall mean any individual who places an order for products from Valphah through its official website or authorized sales channel.

• “Order” shall mean a confirmed purchase of one or more products placed by a Customer through Valphah's official website or authorized sales channel.

• “Domestic Order” shall mean an order shipped to an address located within India.

• “International Order” shall mean an order shipped to an address located outside India.

• “Shipping” shall mean the transportation and delivery of an Order from Valphah to the shipping address provided by the Customer.

• “Business Days” shall mean working days during which shipping and delivery operations are carried out, excluding applicable weekends and public holidays.

• “Tracking Information” shall mean the shipment tracking details provided to the Customer for monitoring the status of an Order.

1.2 Interpretation

• Section headings are provided for convenience and shall not affect the interpretation of this Policy.

• References to this Policy include any amendments or updates made by Valphah from time to time.

• Words importing the singular shall include the plural and vice versa, wherever applicable.

2. PURPOSE

This Shipping Policy establishes the terms governing the shipping and delivery of products purchased from Valphah.

It aims to provide customers with transparency regarding applicable shipping charges, estimated delivery timelines, packaging standards, tracking services, and additional requirements applicable to international shipments.

By placing an Order with Valphah, the Customer acknowledges and agrees to the terms of this Shipping Policy.

3. DOMESTIC SHIPPING — WITHIN INDIA

3.1 Free Shipping

All Orders shipped within India are eligible for free standard shipping.

Free standard shipping applies to all products and is automatically applied during checkout.

No additional standard shipping charge shall be added to eligible domestic Orders at checkout.

3.2 Delivery Time

The estimated standard delivery time for domestic Orders is 7 to 10 Business Days.

Delivery timelines are estimates and may vary depending on the delivery location and circumstances affecting the shipment.

3.3 Packaging

Valphah ensures that products are securely packaged before dispatch in order to minimize the risk of damage during transit.

Customers are responsible for providing complete and accurate shipping information, including the correct name, address, contact number, and other details required for successful delivery.

Valphah shall not be responsible for delivery difficulties arising from inaccurate or incomplete information provided by the Customer, to the extent permitted under applicable law.

3.4 Tracking

Tracking services are available for domestic shipments.

Customers shall receive applicable tracking information through email after the Order has been processed for shipment.

Customers are advised to use the tracking information provided to monitor the progress of their shipment.

4. INTERNATIONAL SHIPPING

4.1 Availability

Valphah may offer shipping to international destinations, subject to serviceability and availability.

International shipping availability may vary depending on the destination country and applicable shipping restrictions.

4.2 International Shipping Charges

International Orders are subject to additional shipping charges.

The applicable shipping cost shall be calculated based on factors including the destination country and the applicable shipping service and shall be displayed during checkout.

The Customer shall be responsible for reviewing the applicable shipping charges before completing the purchase.

4.3 Customs Duties and Taxes

International Orders may be subject to customs duties, import taxes, tariffs, or other charges imposed by the destination country.

Any such customs duties, taxes, fees, or other charges shall be the responsibility of the Customer unless otherwise expressly stated by Valphah.

Customers are advised to check with the relevant customs authorities in their destination country regarding applicable regulations and charges before placing an international Order.

4.4 International Delivery Time

International delivery timelines may vary depending on the destination country, shipping method, customs procedures, and other factors affecting international shipments.

Valphah does not provide a fixed delivery timeline for all international destinations.

Where available, Customers may choose between standard and express shipping options, with the applicable shipping charges displayed during checkout.

4.5 International Packaging and Labelling

Valphah shall package international shipments in accordance with applicable shipping and packaging requirements.

Shipments shall be appropriately labelled based on the information required for international delivery.

Customers are responsible for providing accurate and complete international shipping information to facilitate successful delivery and customs processing.

4.6 International Tracking

Tracking services are available for international shipments.

Customers shall receive applicable tracking information after their Order has been processed for shipment, allowing them to monitor the progress of their shipment.

4.7 Shipping Insurance

Where shipping insurance is included with an international shipment, it shall provide coverage subject to the applicable terms and conditions of the shipping service or insurance provider.

The scope, limitations, exclusions, and claim requirements of any such insurance shall be determined by the applicable shipping or insurance provider.

5. CUSTOMER RESPONSIBILITIES

The Customer is responsible for:

1. Providing accurate and complete shipping information.

2. Providing a valid delivery address and contact information.

3. Monitoring shipment tracking information where provided.

4. Ensuring that the recipient is available to receive the shipment where required.

5. Paying any applicable international customs duties, import taxes, or destination-country charges.

6. Complying with applicable regulations of the destination country for international Orders.

Failure to provide accurate information may result in delivery delays or unsuccessful delivery.

6. DELIVERY TIMELINES

All delivery timelines stated in this Policy are estimated timelines and may vary depending on the delivery destination and circumstances affecting transportation.

For domestic Orders, the standard estimated delivery period is 7 to 10 Business Days.

For international Orders, delivery timelines may vary depending on the destination country, shipping method, customs processing, and other factors outside Valphah's direct control.

International customs procedures may result in additional delivery time.

7. SHIPPING INFORMATION AND TRACKING

Once shipment tracking information becomes available, Valphah shall provide the applicable tracking details to the Customer through email.

Customers are encouraged to regularly monitor their shipment using the tracking information provided.

Tracking information may be subject to updates by the applicable shipping or courier service and may not always reflect real-time shipment status.

8. ACCURACY OF SHIPPING INFORMATION

The Customer is responsible for ensuring that all shipping information submitted during checkout is accurate and complete.

This includes, where applicable:

• Full name;

• Complete delivery address;

• Postal/PIN code;

• Contact number; and

• Email address.

Valphah should be notified as soon as reasonably possible if the Customer identifies an error in the shipping information provided.

Valphah cannot guarantee that shipping information can be modified after an Order has been processed or dispatched.

9. INTERNATIONAL CUSTOMS AND IMPORT REQUIREMENTS

International shipments may be subject to inspection, customs clearance procedures, import restrictions, duties, taxes, or other requirements imposed by the destination country.

Such requirements vary from country to country.

The Customer is responsible for understanding and complying with applicable import requirements in their destination country.

Any delay caused by customs inspection or clearance shall depend on the procedures of the relevant authorities and may affect the estimated delivery timeline.

10. SHIPPING LIMITATIONS

Shipping availability may vary depending on the destination and the applicable courier or logistics service.

Valphah does not guarantee that every international destination will be serviceable at all times.

Where a destination is unavailable for shipping, the Customer may be informed during checkout or after the Order is reviewed.

Delivery timelines may also vary due to circumstances affecting transportation, customs processing, or the availability of shipping services.

11. POLICY AMENDMENTS

Valphah reserves the right to modify, revise, update, or amend this Shipping Policy from time to time to reflect changes in its shipping practices, services, products, or applicable requirements.

Any updated version of this Policy may be published on Valphah's official website and shall become effective from the date specified in the updated Policy.

Customers are encouraged to review the Shipping Policy periodically.

12. LEGAL COMPLIANCE

This Policy is intended to operate in accordance with applicable laws and regulations governing consumer protection and e-commerce transactions in India.

Nothing contained in this Policy shall be interpreted as excluding, restricting, or waiving any statutory right or remedy available to a Customer where such exclusion, restriction, or waiver is prohibited by applicable law.

In the event of any inconsistency between this Policy and a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of such inconsistency.

13. FINAL PROVISIONS

By placing an Order through Valphah's official website or an authorized sales channel, the Customer acknowledges that they have had an opportunity to review this Shipping Policy and agrees to its applicable terms and conditions.

This Policy constitutes Valphah's current framework for shipping and delivery and supersedes any prior customer-facing shipping policy to the extent of any inconsistency.

Valphah remains committed to providing a reliable and transparent shipping experience for its customers.

Thank you for choosing Valphah.

Team Valphah