REFUND & EXCHANGE POLICY

Effective Date: 9 August 2026

This Refund & Exchange Policy (“Policy”) sets out the terms and conditions governing exchanges of products purchased from Valphah (“Valphah”, “Company”, “we”, “us”, or “our”). This Policy is intended to provide customers with clear and transparent information regarding exchange eligibility, applicable timelines, procedures, charges, and customer responsibilities.

This Policy is formulated with reference to applicable consumer protection and e-commerce laws and regulations in India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable legal frameworks governing consumer rights and e-commerce transactions.

Valphah is committed to maintaining transparency, fairness, and high standards of customer service while ensuring that its exchange process remains consistent and operationally sustainable.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

For the purposes of this Policy, unless the context otherwise requires:

• “Customer” shall mean any individual who has purchased a product from Valphah through its official website or an authorized sales channel.

• “Product” or “Products” shall mean apparel or other merchandise offered for sale by Valphah through its official website or authorized sales channels.

• “Exchange” shall mean the process by which an eligible product is returned to Valphah and replaced with another product of equal or lesser value, subject to the terms and conditions of this Policy.

• “Exchange Request” shall mean a formal request submitted by the Customer to exchange an eligible product within the prescribed exchange period.

• “Exchange Processing Fee” shall mean the applicable ₹238 fee payable by the Customer for processing an approved exchange request.

• “Eligible Product” shall mean a product that satisfies all conditions prescribed under this Policy, including being unused and returned in its original condition and packaging.

• “Original Packaging” shall mean the packaging in which the product was delivered by Valphah, including the relevant box, packaging materials, tags, labels, and other components supplied with the order.

1.2 Interpretation

• Section headings are provided for convenience and shall not affect the interpretation of this Policy.

• References to this Policy include any amendments or updates made by Valphah from time to time.

• Words importing the singular shall include the plural and vice versa, wherever applicable.

• This Policy shall be read and interpreted in accordance with applicable laws of India.

2. EXCHANGE-ONLY POLICY

Valphah follows an exchange-only policy.

We do not accept returns, refunds, or order cancellations once an order has been successfully placed, except where required under applicable law.

Eligible products may only be exchanged for another product of equal or lesser value, subject to product availability and the terms of this Policy.

No monetary refund shall be provided for an eligible exchange.

Where the replacement product is of lesser value, the difference shall not be refundable or payable to the Customer unless otherwise expressly determined by Valphah.

3. EXCHANGE PERIOD

An exchange request must be initiated within 10 days from the date of delivery of the order.

Any exchange request received after the expiry of the 10-day period may be rejected and shall not ordinarily qualify for exchange.

The exchange period shall be calculated from the date on which the product is recorded as delivered to the Customer according to the applicable delivery records.

4. ELIGIBILITY FOR EXCHANGE

A product shall be eligible for exchange only when all applicable conditions under this Policy are satisfied.

The product must:

1. Be in its original condition;

2. Be unused and unworn;

3. Not have been washed, altered, damaged, stained, or otherwise tampered with;

4. Be returned with its original packaging;

5. Have all original tags, labels, and other supplied components intact; and

6. Be returned within the prescribed 10-day exchange period.

Valphah reserves the right to inspect every returned product before approving an exchange.

An exchange shall only be considered final after the returned product has successfully passed the Company's inspection and verification process.

5. NON-ELIGIBILITY FOR EXCHANGE

An exchange request may be rejected in circumstances including, but not limited to, the following:

1. The product has been used, worn, washed, altered, stained, or damaged after delivery.

2. The product has been returned without its original packaging.

3. Original tags, labels, seals, or other components supplied with the product are missing or damaged.

4. The product shows signs of perfume, fragrance, makeup, stains, dirt, or other external use.

5. The product has been damaged due to improper handling by the Customer.

6. The exchange request is submitted after the expiry of the 10-day exchange period.

7. The product is returned in packaging that is materially different from or insufficient to protect the product during transit.

8. The product does not correspond to the order for which the exchange request was submitted.

9. The Customer fails to comply with the exchange instructions provided by Valphah.

10. The product otherwise fails to satisfy the conditions of this Policy.

Any product received by Valphah that does not satisfy the prescribed eligibility conditions may be rejected for exchange.

In such cases, Valphah shall not be obligated to approve the exchange.

6. EXCHANGE VALUE

Exchanges are permitted only for products of equal or lesser value than the originally purchased product.

The replacement product shall be subject to availability at the time the exchange is processed.

If the Customer selects a product of greater value, the exchange request may not be processed under this Policy unless Valphah expressly permits the Customer to pay the applicable difference.

Valphah does not guarantee the availability of a particular size, product, colour, design, or variant at the time of exchange.

7. EXCHANGE PROCESS

Customers wishing to initiate an exchange must follow the process prescribed below.

Step 1 — Initiate Exchange Request

The Customer must contact Valphah's customer service team within 10 days of receiving the order.

The Customer should provide:

• Order number;

• Details of the product sought to be exchanged;

• Reason for the exchange; and

• Any photographs or additional information requested by Valphah.

Step 2 — Review of Request

Valphah shall review the exchange request and determine whether the product appears to satisfy the eligibility requirements under this Policy.

Submission of an exchange request does not constitute automatic approval.

Step 3 — Exchange Instructions

Once the request is approved, Valphah shall provide the Customer with instructions regarding:

• Return of the original product;

• Applicable exchange procedure;

• Payment of the ₹238 exchange processing fee; and

• Any applicable shipping requirements.

Step 4 — Return of Product

The Customer must return the product in accordance with the instructions provided by Valphah.

The product must be securely packed to prevent damage during transit and must include the original packaging and other required components.

Step 5 — Inspection

Upon receipt, Valphah shall inspect the returned product to determine whether it complies with the conditions of this Policy.

The exchange shall only be approved after successful inspection.

Step 6 — Completion of Exchange

Once the returned product passes inspection and all applicable requirements have been satisfied, Valphah shall proceed with the exchange, subject to availability of the selected replacement product.

8. EXCHANGE PROCESSING FEE

A ₹238 exchange processing fee shall be charged for every approved exchange request.

This is a single exchange processing fee applicable to the exchange process.

The Customer shall be responsible for completing payment of the applicable processing fee in accordance with the instructions provided by Valphah.

Any applicable shipping charges, if communicated by Valphah as part of the exchange process, shall be payable as instructed.

9. ORIGINAL PACKAGING REQUIREMENT

The original packaging must be returned along with the product and must be maintained in its original condition to the extent reasonably possible.

Customers are requested to ensure that the packaging is:

• Properly secured;

• Adequately protected against damage during transit;

• Returned together with the product; and

• Packed and sealed appropriately.

Failure to return the required original packaging may result in the exchange request being rejected.

10. INSPECTION AND FINAL APPROVAL

All exchange requests are subject to inspection by Valphah.

Receipt of a returned product does not automatically mean that the exchange has been approved.

Valphah shall assess the returned product for compliance with the conditions set out in this Policy, including its condition, packaging, tags, and overall eligibility.

The final decision regarding approval of an exchange shall be made after inspection.

Where a product does not satisfy the applicable requirements, Valphah may reject the exchange request.

11. NO MONETARY REFUND

Valphah does not provide monetary refunds for products covered by this Exchange Policy.

Approved requests shall be processed strictly as an exchange, subject to the terms of this Policy.

No cash, bank transfer, UPI refund, card reversal, wallet refund, or refund to the original payment method shall be provided for an exchange request, except where required by applicable law.

12. ORDER CANCELLATION

Valphah does not accept order cancellation requests once an order has been successfully placed, subject to any rights that may be available to the Customer under applicable law.

Customers are therefore advised to carefully review their order details before completing the purchase.

13. CUSTOMER RESPONSIBILITIES

The Customer is responsible for ensuring that:

1. The exchange request is submitted within the prescribed 10-day period.

2. The product remains unused and in its original condition.

3. The original packaging is retained and returned.

4. All original tags, labels, and other supplied components are retained.

5. The returned product is securely packed.

6. Accurate order and contact information is provided to Valphah.

7. The Customer follows all return and exchange instructions communicated by Valphah.

8. The applicable ₹238 exchange processing fee is paid as required.

Valphah reserves the right to reject an exchange request where the Customer fails to comply with these requirements.

14. PRODUCTS DAMAGED OR INCORRECTLY DELIVERED

If a Customer receives a product that appears to be damaged, defective, or materially different from the product ordered, the Customer should contact Valphah's customer service team as soon as reasonably possible.

Valphah may request photographs, videos, packaging details, order information, or other evidence necessary to assess the concern.

Where the issue is verified and qualifies for a remedy under applicable law or Valphah's internal process, Valphah shall provide the appropriate resolution.

15. LIMITATIONS OF EXCHANGE

The exchange facility is subject to product availability, eligibility requirements, inspection, and compliance with this Policy.

Valphah does not guarantee that the exact size, colour, design, or product requested for exchange will be available at the time the exchange is processed.

An exchange request may be declined where the requested replacement product is unavailable or where the returned product does not satisfy the eligibility requirements.

Nothing in this Policy shall be interpreted as limiting or excluding any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

16. AMENDMENT TO THE POLICY

Valphah reserves the right to modify, revise, update, or amend this Refund & Exchange Policy from time to time to reflect changes in its business practices, products, applicable laws, or regulatory requirements.

Any updated version of this Policy shall be published through the Company's official website or other appropriate customer-facing channels and shall become effective from the date specified therein.

Customers are encouraged to review this Policy periodically.

17. LEGAL COMPLIANCE

This Policy is intended to operate in accordance with applicable laws and regulations governing consumer protection and e-commerce transactions in India.

Nothing contained in this Policy shall be interpreted as excluding, restricting, or waiving any statutory right or remedy available to a Customer where such exclusion, restriction, or waiver is prohibited by applicable law.

In the event of any inconsistency between this Policy and a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of such inconsistency.

18. FINAL PROVISIONS

By placing an order through Valphah's official website or an authorized sales channel, the Customer acknowledges that they have had an opportunity to review this Policy and agrees to comply with its applicable terms and conditions.

This Policy constitutes the Company's current framework for handling exchange requests and supersedes any prior customer-facing exchange policy to the extent of any inconsistency.

Valphah remains committed to providing a transparent and efficient exchange experience while maintaining the quality and integrity of its products.

Thank you for choosing Valphah.

Team Valphah