REFUND & EXCHANGE POLICY

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

• “Customer” shall mean any individual who has purchased a product from Valphah through its official website or an authorized sales channel.
  
  
• “Product” or “Products” shall mean apparel or other merchandise offered for sale by Valphah through its official website or authorized sales channels.
  
  
• “Exchange” shall mean the process by which an eligible product is returned to Valphah and replaced with another product of equal or lesser value, subject to the terms and conditions of this Policy.
  
  
• “Exchange Request” shall mean a formal request submitted by the Customer to exchange an eligible product within the prescribed exchange period.
  
  
• “Exchange Processing Fee” shall mean the applicable ₹238 fee payable by the Customer for processing an approved exchange request.
  
  
• “Eligible Product” shall mean a product that satisfies all conditions prescribed under this Policy, including being unused and returned in its original condition and packaging.
  
  
• “Original Packaging” shall mean the packaging in which the product was delivered by Valphah, including the relevant box, packaging materials, tags, labels, and other components supplied with the order.
  
  
• “Unboxing Video” shall mean a continuous, unedited, single-take video recording documenting the package opening from the sealed state, showing the shipping label, packaging condition, and the enclosed product.
  
  

1.2 Interpretation

• Section headings are provided for convenience and shall not affect the interpretation of this Policy.
  
  
• References to this Policy include any amendments or updates made by Valphah from time to time.
  
  
• Words importing the singular shall include the plural and vice versa, wherever applicable.
  
  
• This Policy shall be read and interpreted in accordance with applicable laws of India.
  
  

2. EXCHANGE-ONLY POLICY

• We do not accept returns, refunds, or order cancellations once an order has been successfully placed, except where required under applicable law.
  
  
• Eligible products may only be exchanged for another product of equal or lesser value, subject to product availability and the terms of this Policy.
  
  
• No monetary refund shall be provided for an eligible exchange.
  
  
• Where the replacement product is of lesser value, the difference shall not be refundable or payable to the Customer unless otherwise expressly determined by Valphah.
  
  
• In circumstances where a product is verified as damaged, defective, or incorrectly delivered, and a replacement cannot be provided, remedies mandated under applicable Indian law shall apply.
  
  

3. EXCHANGE PERIOD

• An exchange request must be initiated within 10 days from the date of delivery of the order.
  
  
• Any exchange request received after the expiry of the 10-day period may be rejected and shall not ordinarily qualify for exchange.
  
  
• The exchange period shall be calculated from the date on which the product is recorded as delivered to the Customer according to the applicable delivery records.
  
  

4. ELIGIBILITY FOR EXCHANGE

• Be in its original condition;
  
  
• Be unused and unworn;
  
  
• Not have been washed, altered, damaged, stained, or otherwise tampered with;
  
  
• Be returned with its original packaging;
  
  
• Have all original tags, labels, and other supplied components intact;
  
  
• Be returned within the prescribed 10-day exchange period; and
  
  
• Comply with packaging verification guidelines, including providing an unboxing video where required under Section 14.
  
  

5. NON-ELIGIBILITY FOR EXCHANGE

• The product has been used, worn, washed, altered, stained, or damaged after delivery.
  
  
• The product has been returned without its original packaging.
  
  
• Original tags, labels, seals, or other components supplied with the product are missing or damaged.
  
  
• The product shows signs of perfume, fragrance, makeup, stains, dirt, or other external use.
  
  
• The product has been damaged due to improper handling by the Customer.
  
  
• The exchange request is submitted after the expiry of the 10-day exchange period.
  
  
• The product is returned in packaging that is materially different from or insufficient to protect the product during transit.
  
  
• The product does not correspond to the order for which the exchange request was submitted.
  
  
• The Customer fails to provide required verification media (such as an unboxing video for transit damage or missing item claims).
  
  
• The Customer fails to comply with the exchange instructions provided by Valphah.
  
  
• The product otherwise fails to satisfy the conditions of this Policy.
  
  

6. EXCHANGE VALUE

• Exchanges are permitted only for products of equal or lesser value than the originally purchased product.
  
  
• The replacement product shall be subject to availability at the time the exchange is processed.
  
  
• If the Customer selects a product of greater value, the exchange request may not be processed under this Policy unless Valphah expressly permits the Customer to pay the applicable difference.
  
  
• Valphah does not guarantee the availability of a particular size, product, colour, design, or variant at the time of exchange.
  
  

7. EXCHANGE PROCESS

• Step 1 — Initiate Exchange Request: Contact Valphah customer support at contactvalphah@gmail.com within 10 days of receiving the order. Provide order number, details of the product, reason for exchange, and any supporting photographs or unboxing video requested by Valphah.
  
  
• Step 2 — Review of Request: Valphah shall review the request to determine preliminary eligibility. Submission of an exchange request does not constitute automatic approval.
  
  
• Step 3 — Exchange Instructions: Once preliminary approval is granted, Valphah shall communicate reverse shipping steps, packaging instructions, and payment details for the ₹238 processing fee.
  
  
• Step 4 — Return of Product: The Customer must securely dispatch the product in accordance with instructions, ensuring all tags and original packaging materials are intact.
  
  
• Step 5 — Inspection: Upon receipt, Valphah inspects the returned product for physical condition, tags, and compliance.
  
  
• Step 6 — Completion of Exchange: Upon successful inspection clearance, Valphah dispatches the replacement product subject to stock availability.
  
  

8. EXCHANGE PROCESSING FEE

• A ₹238 exchange processing fee shall be charged for every approved exchange request.
  
  
• This is a single exchange processing fee applicable to the exchange process to cover handling and reverse logistics.
  
  
• The Customer shall be responsible for completing payment of the applicable processing fee in accordance with instructions provided by Valphah.
  
  
• Any applicable forward or reverse shipping charges, if communicated by Valphah as part of the exchange process, shall be payable as instructed.
  
  

9. ORIGINAL PACKAGING REQUIREMENT

• Properly secured;
  
  
• Adequately protected against damage during transit;
  
  
• Returned together with the product; and
  
  
• Packed and sealed appropriately.
  
  

10. INSPECTION AND FINAL APPROVAL

• All exchange requests are subject to physical inspection by Valphah.
  
  
• Receipt of a returned product does not automatically mean that the exchange has been approved.
  
  
• Valphah shall assess the returned product for compliance with the conditions set out in this Policy, including its condition, packaging, tags, and overall eligibility.
  
  
• The final decision regarding approval of an exchange shall be made after inspection.
  
  
• Where a product does not satisfy the applicable requirements, Valphah may reject the exchange request and return the product to the Customer at the Customer's expense.
  
  

11. NO MONETARY REFUND

• Valphah does not provide monetary refunds for products covered by this Exchange Policy.
  
  
• Approved requests shall be processed strictly as an exchange, subject to the terms of this Policy.
  
  
• No cash, bank transfer, UPI refund, card reversal, wallet refund, or refund to the original payment method shall be provided for an exchange request, except where required by applicable law (such as an unresolvable defect or lack of replacement stock).
  
  

12. ORDER CANCELLATION

13. CUSTOMER RESPONSIBILITIES

• The exchange request is submitted within the prescribed 10-day period.
  
  
• An unboxing video is recorded at the time of delivery before opening the package to protect against transit or shortage disputes.
  
  
• The product remains unused, unwashed, and in its original condition.
  
  
• The original packaging, tags, and accessories are retained and returned.
  
  
• The returned product is securely packed for reverse transit.
  
  
• Accurate order and contact information is provided to Valphah.
  
  
• The Customer follows all return and exchange instructions communicated via contactvalphah@gmail.com.
  
  
• The applicable ₹238 exchange processing fee is paid as required.
  
  

14. PRODUCTS DAMAGED, DEFECTIVE, OR INCORRECTLY DELIVERED

• If a Customer receives a product that appears to be damaged, defective, missing components, or materially different from the product ordered, the Customer must notify Valphah at contactvalphah@gmail.com within 48 hours of delivery.
  
  
• Unboxing Video Requirement: To substantiate any claim of transit damage, parcel tampering, missing items, or delivery of an incorrect product, the Customer must provide a clear, continuous, and unedited unboxing video. The video must show the outer courier packaging, shipping label, package opening, and the specific defect or issue.
  
  
• Valphah may request additional photographs, packaging details, or order records to assess the concern.
  
  
• Where the issue is verified and qualifies for a remedy under applicable law or Valphah's internal process, Valphah shall provide an immediate replacement or the appropriate statutory resolution without levying an exchange fee.
  
  

15. LIMITATIONS OF EXCHANGE

• The exchange facility is subject to product availability, eligibility requirements, inspection, and compliance with this Policy.
  
  
• Valphah does not guarantee that the exact size, colour, design, or product requested for exchange will be available at the time the exchange is processed.
  
  
• An exchange request may be declined where the requested replacement product is unavailable or where the returned product does not satisfy the eligibility requirements.
  
  
• Nothing in this Policy shall be interpreted as limiting or excluding any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
  
  

16. AMENDMENT TO THE POLICY

• Valphah reserves the right to modify, revise, update, or amend this Refund & Exchange Policy from time to time to reflect changes in its business practices, products, applicable laws, or regulatory requirements.
  
  
• Any updated version of this Policy shall be published through the Company's official website or other customer-facing channels and shall become effective from the date specified therein.
  
  
• Customers are encouraged to review this Policy periodically.
  
  

17. LEGAL COMPLIANCE AND JURISDICTION

• This Policy is intended to operate in accordance with applicable laws and regulations governing consumer protection and e-commerce transactions in India.
  
  
• Nothing contained in this Policy shall be interpreted as excluding, restricting, or waiving any statutory right or remedy available to a Customer where such exclusion, restriction, or waiver is prohibited by applicable law.
  
  
• In the event of any inconsistency between this Policy and a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of such inconsistency.
  
  
• Governing Law and Jurisdiction: Any dispute, claim, or controversy arising out of or in connection with this Policy or transactions with Valphah shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India.
  
  

18. FINAL PROVISIONS

• By placing an order through Valphah's official website or an authorized sales channel, the Customer acknowledges that they have had an opportunity to review this Policy and agrees to comply with its applicable terms and conditions.
  
  
• For any questions, exchange requests, or clarifications regarding this Policy, please reach out directly to our support team at contactvalphah@gmail.com.
  
  
• This Policy constitutes the Company's complete framework for handling exchange requests and supersedes any prior customer-facing exchange policy to the extent of any inconsistency.