Refund policy
Dear valued customers,
We appreciate your business and strive to ensure your satisfaction with our products. Please take note of our updated return and exchange policy:
Exchange Only
We do not accept returns or cancellations. However, we offer exchanges for items of equal or lesser value.
Exchange Period
Exchanges are only applicable within the first 10 days from the date of delivery.
Conditions for Exchange
To be eligible for an exchange, the item must be:
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In its original condition
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Unused
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In the same packaging as delivered
Exchange Charges
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A ₹238 exchange processing fee will be charged for every exchange request. This single fee covers the complete exchange process.
Return of Original Packaging
The original packaging must be returned in its original condition. Please ensure that the box is securely packed and sealed as it was delivered.
How to Initiate an Exchange
To initiate an exchange, please contact our customer service within 10 days of receiving your order.
Provide your order number and details of the item you wish to exchange.
Exchange Process
Once your request is approved, we will provide further instructions on:
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How to return the item
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How to complete the payment for the ₹238 processing fee
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Applicable shipping charges
Final Approval
The exchanged item will be inspected upon return. Final approval will be granted only if the item meets all conditions outlined in this policy.
We aim to provide a seamless exchange experience while ensuring the highest quality standards.
Thank you for your understanding and cooperation.
If you have any questions or concerns, please feel free to contact our customer service team.
Sincerely,
Team Valphah